FREQUENTLY ASKED QUESTIONS
Take a look at some of our frequently asked questions and see if there is already an answer to your question down below.
WHAT ARE YOUR OPENING TIMES?
Monday to Friday 6am - 7.30am & 5pm - 10pm
Saturday and Sunday 8am - 6pm
(Closed bank holidays, Easter Sunday and over Christmas)
HOW DO I ACCESS THE GYM?
Gym access requires a gym fob which can be purchased from reception for £10 in cash.
ARE YOU OPEN ALL DAY DURING SCHOOL HOLIDAYS?
Sadly not! Our opening times stay the same throughout the year.
DO YOU HAVE SHOWERS AND LOCKERS?
Yes we do! We have lockers in the gym itself, and in both changing rooms, where you will also find our shower cubicles.
WHAT DIFFERENT GYM CONTRACTS DO YOU OFFER?
We have everything from day passes, monthly memberships, family memberships and annual memberships.
CAN I PAY MY MEMBERSHIP WITH CASH?
Gym membership is card only.
CAN I FREEZE MY MEMBERSHIP?
Yes you can! If you are going away for a long period of time, or suffering from an injury, or are simply too busy to commit to the gym right now, you can pause your membership by asking in reception. You cannot freeze an annual membership.
WHAT IS THE MINIMUM AGE FOR THE GYM?
To visit the gym by yourself, the minimum age is 16years old. However, so long as you are accompanied by an adult member and have purchased one of our family memberships, you may use the gym from the age of 11.
CAN I TAKE PHOTOS IN THE GYM?
Yes you can, providing you don't photograph other people, and you ask permission first.
WHERE CAN I PARK?
We have plenty of parking room for over 50 cars.
WHY HAVE I GOT TO PAY FOR CLASSES IF I AM A MEMBER?
Our class teachers hire out or spaces to instruct classes, however there is a free hiit class for the members to enjoy.
DO YOU HAVE WATER FOUNTAINS?
Yes we have water fountains in the toilets, and one in the gym, all free of charge just bring along an empty bottle.
I'VE NEVER BEEN TO A GYM BEFORE, WILL ANYBODY HELP ME GET STARTED?
We love getting you on the right track; this starts with our inductions. We will talk you through every piece of equipment and give you advice on routines to follow.
MY KEY FOB IS NOT WORKING WHAT SHOULD I DO?
Send us a message or come and ask in reception and we will get to the bottom of it.
I LOST MY MEMBERSHIP FOB, WHAT SHOULD I DO?
Sadly you'll have to buy another one for £10.
WHERE CAN I FIND YOUR CLASS SCHEDULE?
Our class schedule can be found on our Facebook page, website and both inside and outside the gym
DO YOU HAVE WIFI?
We are working on this.
CAN I BRING A FRIEND?
You cannot bring a friend to the gym using your gym fob, in fact if you are caught inviting a non member into the gym, you may have your membership revoked. We aren't insured for it! They can however, by a day pass on our membership page if they don't want to commit to a contract.
WHAT'S THE BEST WAY TO CONTACT YOU?
You can press on the 'lets chat,' icon in the bottom left of your page for the fastest way. You can also try our Facebook page, email, phone number or come and see us in reception.
ARE ANNUAL MEMBERSHIPS REFUNDABLE?
If you have purchased an annual membership, you will be entitled to 50% of the pro rata amount as refund for any unused membership after the initial 6 month minimum contract.
WHAT IS YOUR ADDRESS?
Heyford Park Free School Specialisms Campus, Izzard Road, Heyford Park, Oxfordshire, OX25 5AB
DO I NEED TO FILL OUT A HEALTH WAIVER?
Yes! You are required to fill out a health waiver before accessing the gym for the first time.
WHY ISN'T MY HALL BOOKING 1HOUR LONG?
A one hour booking in the hall is actually 55minutes. This allows us time to clean and set up between bookings.
COULDN'T FIND AN ANSWER?
CONTACT US BELOW
GOT A QUESTION?
GET IN TOUCH
Heyford Park Specialisms Campus, Izzard Road
Oxfordshire OX25 5AB
firstname.lastname@example.org | Tel 01869 232203